ADSL & Phone Line broken for the past 3 months, horrible Call Centre Agents

<p>For the past estimate of 3 months I've been having nothing but downtimes from Telkom. Either the ADSL is completely Dead or the Landline or Both. I upgraded my line as I was getting poor speeds, Telkom said Max I can get in my area is 8MB which in actual fact I'm getting 5,5MB or so and they failing to fix it. The 8MB package I took goes with 100GB of Data, but @ 40GB I'm now locked out that I reached my Data Cap. I spent almost an Hour with Parmela trying to fix it until she gave up saying she'll send a Technician, now how will a Technician come to my house and top-up my data to 100GB? Clearly that's not a line fault. Last week it was a Landline Fault, Week Before, Slow Speeds, This week it's Data Problems? Last 2 months was the same errors repeating themselves along with a cable struck by lightning and yet there was not rain or lightning in my area. I was also told I would be reimbursed for these downtimes, been checking the statements and there was nothing. The Agents will either send you to Sales, when you go to Sales, they send you back to Support just so that they can avoid dealing with the problem.</p>