ADSL - Paying for a service I cannot use

Hi,<br> <br> I logged a fault of my DSL cutting off when it rains on the 5 of September 2015 and to this day have not had any feedback. I currently have no DSL connection what so ever for unknown reasons an still I'm paying for the service. The issue has been escalated an each person I get in contact with are surprised that no one has tried to contact me regarding the issue. This is for a 20mbps line.<br> <br> This company is very quick to suspend my service should I not pay (only happened once because I received no bill when I initially got the service) but should I not receive the service an pay everybody seems to be happy with it.<br> <br> This is unacceptable service an it shouldn't be tolerated<br> <br>