ADSL Package Change - not fully disclosed

Last month a call centre agent phoned me personally and also spoke to my husband and introduced a new ADSL package to us. <br> All sounded good as we were told that our line speed will go up to 4 and even though we will now have a cap of 20GB we will however go back to the same line speed we had before if we reached our Cap.<br> It was said that a technician will install the router - which never happened and when we reached our Cap - we basically went to a dial up speed.<br> It was never mentioned that is a 42 month contract either.<br> <br> I have now been to the Telkom Tygervalley shop three times, and every time I was told that I would be informed of the status of my query, by e-mail - I am still waiting!!!<br> <br> The package does not work for us and we would like to GO BACK TO WHAT WE HAD - 2 line speed and uncapped, or even 4 line speed and uncapped. We are now stuck with a \service"that we never agreed upon as not all the information was disclosed to us from the beginning - and we can't change now either which is not right.<br> <br> I have asked for proof where the call centre agent informed us of this deal and where we agree to it as it is always recorded. To date I have not received anything -JUST CALL!"""