ADSL OVERCHARGE/DOWNGRADE

Spoke to Mkangeu on the 26th January to downgrade Softcap from 20 GIGS to 10 and to cancel Surf Anytime 600 (old and non-existent) according to Mkangeu...Supervisor/Team Leader to call me back to confirm the overcharge of R210.20 that I have been charged for years! No response or calls - tried the customer service lines several times but left holding for approximately an hour each time. No choice but to cut the calls...<br> Calling from my cell phone as land lines not operational either Reference 168CRK260118.<br> <br> Account no ***<br> Invoice No 412C***O<br> ___<br> Surf AnyTime 600 12 Dec 14 - 11 Jan 15 R210.20<br> Your Telephone Line *** 12 Dec 14 - 11 Jan 15 R146.05<br> DSL Fast Bundle *** 12 Dec 14 - 11 Jan 15 R144.74<br> Closer CallCatcher *** 12 Dec 14 - 11 Jan 15 R8.64<br> Telkom Evening W/Ender Plan *** 12 Dec 14 - 11 Jan 15 R26.01<br> SoftCap (20GB) TIN*** 12 Dec 14 - 11 Jan 15 R130.70<br> ___