Adsl outage, again!

Over the course of the weekend (Sat 12 March) I received a sms from telkom stating they were experiencing some issues in my local area (Durban, Hillcrest) and I may experience an outage. Shortly after my phone and adsl line got cut. I contacted the call center to see what was happening, and was advised that was connection should be established that evening, and true to their word it was. Unfortunately the following day my connection was once again cut, this time without warning. I contacted the call cent again, and was told the technicians were doing an upgrade, and I would be online by 8pm Sunday evening. As I write this, my line has still not been restored, and even worse, the call centre cannot give me an eta. This is the second time my line has been down in a matter of a couple months (the last time being 2 weeks) <br> <br> Please, I would like an answer as to when I can expect this to be resolved. Like many, I am paying good money for a service I am not getting, and it is more than frustrating! <br> <br> My incident ID is as follows: 566 950 306<br> <br> Regards<br> Mr. Kevin Copley