ADSL out of order since 24th July 2015

On the morning of the 24th of July i reported my line to be down. I am in IT, so the nature of my work is not a 8 - 5 hour working day. Most of the time it is required that I work overtime, for that the reason that I got myself a adsl to do my work from home due to the fact that I have a wife and kids. Since the 24th, I had to do my normal working day work, take my wife home, pick up my kids and go back to work and finish up, sometimes 10 -11 at night. Telkom is very quick in cutting your line for none payment but pathetic in rendering service when you need it and nowhere to be found if you have a problem. The operators at the back of the 10210 does not seem to have a clue what is going on, cause you put the phone down after a hour of holding time and speaking to the operator with less info than when you picked up the phone to call them. Telkom, will you start paying my time that I waste calling after you, will you start paying for my petrol, doing double driving to work and back every day and lastly will you credit my account from the 24th of July up untill you can get your act together and fix my line?