ADSL out for 3 weeks.

Phoned Telkom on 26 Feb to log a fault as my ADSL just went dead. I have received feedback in the form of a no reply SMS that their technicians are working on the fault. Nothing after that. I cannot believe that such a big company can afford to provide bad service to their customers. I think they should close their doors and let someone else take over. Clearly service is not important to them.