ADSL ordered 2 Months ago, Nothing happend?

Firstly I have never seen this type of Sales Service ever, how are we suppose to start a 24 Month Contract with this type of attitude?

Mid December I placed my Order for the 4mb package, They informed I do get the modem and LIT Box and Range extender. She advised it will take 4-6 weeks to install.

So every two weeks I phoned to check on the status, and when I phoned they informed me the LIT box and Range extender is not included so after allot of fights and had to phone them 3 times to check if I do get these items, they said it is included.

Mid January I phoned they said i will have to make an appointment with the technician in the area. he showed up unannounced no appointment and didn't even call, so I rushed home to find that he is not there he could not wait. But he didnt make an appointment. Later that week he managed to make an appointment, he came to do installation and said there is an technical issue in the area and he can't install.

He advised he will notify when a 3rd party has fixed the issue, they never notified. SO another technician showed up on a Saturday ready to install, only to find out Telkom never informed him about the issues in the area.

Its been 2 Months now, Telkom doesn't phone me, The agents say they cant help, I asked to speak to Manager but she is also to busy because she doesnt want to be disturbed, she doesnt have the decency to call back. The technical department say they cant help as it is a New line.

So tell me TELKOM if there is such a big technical issue in the area why does both my neighbors have ADSL? A group of friends said that Telkom gave the exact same excuse to them they dont live in the same area and apparently if you order a New Line you can expect allot of excuses from Telkom just to waste your Time? I think they have to many orders and to little Technicians

The people I spoke to : I only stated taking down the details after the last two calls the other 6 calls fell on deaf ears and never took their details as I believed they have sorted the issue

Durban Call Centres 12/02/2018 - 12:15 09/01/2018 - 09:00

And if you call their call centre expect to wait about 15min before they answer, and to make it worse I read allot of customers complaining that even after installation you still have to wait another 2 Months for your LIT box??????