ADSL order request due to no ''coverage''

A week ago I went to Telkom to apply for an fixed line to ADSL upgrade and was told that it is possible and also that there is sufficient infrastructure and network coverage in the Randfontein area (Culemborg Park) , today however , I received a message coming from Telkom telling me that there is no adsl coverage and my order request was cancelled. tried countless times to get in contact with them but nothing. this has been the worst experience with Telkom because I have been a customer of theirs for the past 15 years and I am highly considering moving to something different and ending my relationship with telkom