ADSL order not processed, what *******!!

Ordered a Telkom ADSL line from the Telkom Express store in Lakeside all on the 9th of May 2015. Completed all the necessary documentation and paid a R700 deposit, was told it won't take longer than 21 days and even received a confirmation sms with my order no. (***). <br> So this morning 2nd June 2015 I decide to check up on my order, phone the 10210 number provided on the sms I received just to be told that they can't find any orders pending under my name and that I should phone Lakeside Mall. Now on Telkom's website, I go to store locator and find Lakeside Mall, the following is stated under Lakeside Mall \Please Note that no Landline services are available in this store"and \""Please note that Telkom Direct is primarily a sales channel for walk in customers. Should you wish to conduct telephonic business with Telkom"