Adsl order not installed after a month

I placed my order for a telkom 4MB uncapped adsl account on the 25th September 2015 *** and was told that the installation will be done in 14-21 days and that I would get an sms for an installation date - I still have not received this even though I got a adsl username and password? I called last week 22-10-2015 to escalate the installation and so I was told that an escalation had been made and that someone would contact me which no one has ***. I then called today and after waiting 26 min on the phone to talk to someone that then looked and saw that a date had not been set which I knew and that she was going to transfer me to the technical department to set a date which I thought would be a direct transfer only to be put on hold for another 2 min before the call drops because I HAD TO CONTACT YOU and now I have wasted 30min of my anytime minutes and I still don't have a date. That also being said I am self employed and my work requires me to have internet for remote support and software updates. I would like to talk to a manager as I am highly unsatisfied with my experience with telkom.