ADSL order

I app**** for telkom ADSL line 3 weeks ago it was mission to get through the call center and when I finally got through there systems were down for the past week I was told by the agent to call the next day only to be told the same story for one week when I finally got through and there systems were up and running I was told that I live in a high cable theft area which is a load of bull **** as a friend had hers connected in the same week that we app**** and she lives a road away from me and the ADSL was cancelled by the tech because telkom is doin away with copper connections and I must contact the billing department to make sure I don't get charged for the contract because on the system it was activated and I never received the ADSL so I called back the next day and spoke an agent by the name of lamiel who told me that on his system the contract doesn't show that it is cancelled and it will take 24 to 48 hours to be delivered and fitted for me today I called to follow up and another agent said that it shows that it was cancelled last week so I call back to speak to lamiel who told me last week that it's gonna be delivered in the next 24 to 48 hours only to be told my contract is still active on his system and all he can do is send an email to the tech department to have it delivered and it will get delivered sometime this week