CV
Carlo V

1 reviews | Active since Jun 2019

18 Jun 2019, 09:28

ADSL order

Good Day Telkom,

After many weeks of going back and forth, 2 Blue Route Mall Telkom branch store visits, a Canal walk Telkom store visitand MANY Call centre calls YET I have STILL not received ANY callbacks after being promised I would within hours from querying progress. It's been 2 weeks that my order is NOT automatically interfacing(on their system) to be move to the technician in order to set a date to install and this has now become VERY ridiculous! so can someone(consultant/technician/call centre agent/team leader/manager/ANYBODY) please just FORCE my order thru since nothing is clearly going to interface!!! or just get a technician to call me to set up an installation date! My initial ADSL order was placed and confirmed 10 May 2019 and I understand backlogs and whatever other issues/problems Telkom has to deal with but I didn't ask for promises to be called back it was made on behalf of Telkom to me and to Date NOTHING!

Kindly URGENTLY provide feedback and the feedback best consist of a DATE to install!!!

Name : Carlo Van Der Venter ID : ********** 109084 Order Numbers : ********** 99A and ********** 49A Cell number: **********

Regards, Carlo

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