ADSL Order

December 2015 I placed an order on Telkom's website for a 20mb Fibre installation. The order was accepted and after a sms confirmation I thought everything was sorted. After about 2 weeks with no response I phoned them only to be informed that my order was not on record and probably \got lost\". According to the manager this happens quite often for web orders.<br> <br> The lady then informed me that the area I stay in does not have Fibre and I proceeded to place a VDSL order over the phone. After another couple of weeks past I phoned again for a progress report only to find out that my order was cancelled since there are no open ports available in my area. No one informed me, it was just automatically cancelled.<br> <br> They then told me that the only speed available in my area was the 4mb option so I then placed an order for the Uncapped solution over the phone.<br> <br> It's been exactly 1 month since I placed that order. I phoned twice already and the first time I was told it's in the \"back office\" and they will phone me back. I'm still waiting for that call. I phoned again this morning only to be told their systems were offline and that they would phone me back.<br> <br> Order ref no: ***"