1 reviews | Active since Jun 2015
ADSL OFFLINE vs TELKOM ACCOUNT
<p>I received my Telkom account which runs from 6 October to 11 November 2016, which I have absolutely no problem paying BUT my biggest concern are the following: (1) My ADSL has been offline since Monday 31 October 2016 up to and including today Thursday 3 November 2016 - My question - Do I get a discount for the days in which I was unable to use my WIFI? I've logged the fault to Telkom under fault no. 525CWK011116, I've received a fault progress report just to say that the technicians are working on the problem. My second problem (2) I'm an online teacher, I've now lost out on 4 days of earning money (I teach 12 classes per day - that is 12 hours worth of work per day [12 x 4 days (so far)]. My question - Will Telkom compensate me for lost income? I'm slowing losing the confidence of my students - because who would want a teacher who cancels lessons due to technical difficulties due to an unstable or non working Internet line? How do I gain back the trust and confidence of my students and not in my teaching ability, but in our South African internet services. Telkom how will these various issues be rectified????</p>
So this is the response I received this morning and still await to hear from them further and we are going into day number 5......and the other issues at hand was not even addressed yet either....
"Good Morning
We sorry for the inconvenience caused.
The cables are in the progress of being replaced .
We have sent a escalation to the department responsible for the fix for a progress update and a possible estimated time of repair.
Once feedback is received we will communicate.
Regards
Noleen
Telkom Social Media
Telephone: 10210"
So this is the response I received this morning and still await to hear from them further and we are going into day number 5......and the other issues at hand was not even addressed yet either....
"Good Morning
We sorry for the inconvenience caused.
The cables are in the progress of being replaced .
We have sent a escalation to the department responsible for the fix for a progress update and a possible estimated time of repair.
Once feedback is received we will communicate.
Regards
Noleen
Telkom Social Media
Telephone: 10210"
I've sent this further emaill and am "patiently" awaiting a response.....
Good day,
Thank you for the response.
Can you give me an estimated time or date of when I might receive a response? Its going in for day number 5 and I'm still losing students and money. My Telkom account is paid up yo date in fact paid up until 11 November 2016 yet I have not had the pleasure if using a service for which I have paid for.
Why do we in my area not have underground cabling to eliminate this type of loss?
I expect a response as soon as possible addressing all if my concerns.
Kind regards
Estelle
I've sent this further emaill and am "patiently" awaiting a response.....
Good day,
Thank you for the response.
Can you give me an estimated time or date of when I might receive a response? Its going in for day number 5 and I'm still losing students and money. My Telkom account is paid up yo date in fact paid up until 11 November 2016 yet I have not had the pleasure if using a service for which I have paid for.
Why do we in my area not have underground cabling to eliminate this type of loss?
I expect a response as soon as possible addressing all if my concerns.
Kind regards
Estelle
Further response by Telkom:
Good Afternoon
We doing a follow up on your Hello Peter post.
Please confirm if the fault has been repaired ?
Regards
Noleen
Telkom Social Media
Telephone: 10210
Further response by Telkom:
Good Afternoon
We doing a follow up on your Hello Peter post.
Please confirm if the fault has been repaired ?
Regards
Noleen
Telkom Social Media
Telephone: 10210
My further reply to Telkom:
Good day Noleen,
Yes thank you very much the fault has now been repaired.
I am now still waiting to hear from yourselves regarding the 4 days of non-service which I have already paid for. I would appreciate it if this issue can be dealt with as a matter of urgency as well.
Thank you
Kind regards
Estelle
E H Rosenberg
My further reply to Telkom:
Good day Noleen,
Yes thank you very much the fault has now been repaired.
I am now still waiting to hear from yourselves regarding the 4 days of non-service which I have already paid for. I would appreciate it if this issue can be dealt with as a matter of urgency as well.
Thank you
Kind regards
Estelle
E H Rosenberg