1 reviews | Active since May 2014
My ADSL stopped working on Monday. I logged a fault call with Telkom and received a ref number 666CWK021017 . A technician was at my house on the 3rd to repair the fault. I was very impressed with this prompt service. the service was repaired and confirmed by my daughter. When I got home the ADSL was once again fault. i rep**** to an SMS from Telkom that the service had not been repaired. I also got a SMS (3rd October) with a link to a website where I also indicated the service was still broken. On the 5th I logged another fault and received a ref number 37CWK051017. I have still not head back from Telkom .
On the Topic of the ADSL I have for years been paying for a 4mb service and I very rarely sync higher the 2mb. It is about time that Telkom starts repairing or replacing the aging infrastructure that they have sweated for the past 40 years.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
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