ADSL NOT WORKING SINCE 2ND JANUARY 2017

<p>we came from holiday and found that our wifi router was burnt out. we contacted telkom customer care whom gave us a reference number. after 2 weeks a technician came out and found that the lightning struck the line and it is burnt off. He said he will give in report that they must come and put in a new line. We are on the 8th of February and my line is still off, they contacted me today to find out why my WIFI router is off and if my phone line is working. After explaining to them my line is still burnt, nothing will work as there must be a new line installed. i contacted the customer care to provide them my escallation reference number only for them to tell me that it has been closed. So nothing is happening and they had to open new fault. This is beyond pathetic</p>