AdSL not working for over a month

Our adsl line has not been working for over a month! We logged a fault on the 19 october and still waiting for a technician to come out. We were promised on so many occasions. I have contacted 10210 more than 10 times and i keep being told the same story. Mam can u please do this mam there is nothing wrong with the line mam ur account is on a guest account it must be changed same story everytime and still no internet. The more i tell them i want a technician to come out and assist nothing happens! Friday the 30 i called the call centre 2 times both times i was told ok mam we will send a technician out please hold the line after 45min i put down the phone second time 35min same story! How ridiculous is the service! Worst ISP ever tooo many problems too often