ADSL NOT WORKING FOR ALMOST A WEE****

I logged a fault report for my ADSL line on Sunday the 20th of October. It is now the 23rd of October and not a single call or site visit from Telkom. Called the call centre to follow up and was just told that the technician has been calling me since Monday but cant get hold of me. WHAT A LOAD OF B&LLSH&T!!! I asked them to prove it to me and they cant. Requested to be put through to a supervisor and all she can say is you going to have to wait. Not acceptable!!!! They quick to charge you a call out fee if the problem is in the house, so can I charge them now!?!?!?!?!?!