ADSL not working and technicians not assisting

After being on hold for 2 hours or so and having two calls cut when agents finally answered my call and being given a non-existent phone number for a technician, I tweeted my issue on 20 March. I was called by Sulaiman, from the Telkom social media team on Wednesday, 25 March. Sulaiman informed me that a technician would arrive to assist me later that day (25 March). No technician arrived. Today, 27 March, after tweeting about my situation, I was called by Natasha, who informed me that a technician would come and assist me before 1.30pm today (27 March). Once again, no technician arrived to assist me. Your service is non-existent and I have no means of reaching a technician, which is truly bizarre. Please get a technician to come and assist me as a matter of urgency. My reference numbers are: 608CWK200315 and 4116 (escalation reference).