ADSL not Working and I have to wait weeks on end

on the 24th Jan my ADSL line stopped working. I logged a ticket and got the same update for 5 days that they are testing. When the technician finally came to my house he told me that we need a new router. I bought the Zyxel ADSL and fibre router. Setting this up was a mission. I called telkom for assistance and had to hold on for more than 20 mins. I called several times and had to endure this wait. Eventually got it installed by the following Wednesday.(31st Jan). No service for an entire week. Yesterday again, the internet light is not on and DSL light flashing. No service once again. Telkom tells me i need to wait 7 - 14 working days.... Like really. my son uses the internet for school and I sometimes work from home and require the internet connection. This service is really pathetic and slow. I cannot pay for NO service and such terrible service. Currently we have no internet connection and we have to just sit and wait for these technicians to come out. No updates on calls are sent. Everytime i need to follow up i have to hold on for more than 20 mins for them to give me the same update. Please sort this out as I cannot tolerate such pathetic service!!!!!!!! I would like a refund for all the days that the service was off as well.