ADSL not working and I am getting just empty promises

I have experienced multiple ADSL outages for about 3 weeks now since the Telkom pole was strucked by lightning. I have logged many calls . Every time someone comes out , do something , then it works for a few hours. The last time Hendrik said that he will come and replace the wallplug , but since then not. He even said that it is my router. This router is brand new as I had to buy a new one after the lightning. I said that he must proof the oppisite and bring along a wifi router. When he did, he also couldn't connect from his router. When I phoned Telkom now (again) , I was informed that my previous call that I logged , was closed. Nobody phoned me to double check if my problem was resolved. On Monday they phoned me and said that they will come out on Tuesday. Nobody came. Tuesday afternoon I was promised that they will come on Wednesday. During yesterday, I phoned again, and was informed that they will come on Thursday as Wednesday was a public holiday. This morning I phoned in again and the help desk lady phoned the technician in the background to hear when he will be coming - and guess what he said, he will come tomorrow (Friday) . This is unacceptable. Like I have said before, I am working from home on a now work , no pay agreement. Currently I am loosing a lot of money. I am more than willing to proof it to you and send you my invoices . then Telkom can pay me for my losses. It is just petty that I have to use HelloPeter to get any joy from Telkom.