ADSL not working!!!!!

My ADSL-line stopped working on 19 December and it has not been repaired yet. The reference number for the first report is 35ATK191215. I phoned Telkom several times, and was even told that they are waiting for a part. How do you offer a service without having spare parts???<br> <br> I run a business from home. I write articles for the overseas market, so every day I am not connected to the internet, I loose money in dollars. Who is going to refund me for that??? Also, it is now a week without internet, a week that I paid for.<br> <br> I am beyond frustrated!! This is the WORST SERVICE ever!<br> <br>