ADSL not working.

My ADSL service was intermittent from 30/11/2015. Then the ADSL stopped working. Telkom dispatched a technician without an appointment. He told me he was referring the call to the software. Nothing happened for a few days. I then learnt that the call was cleared. I followed up and then I was told the line was suspended. I was told that this would be escalated and the suspension would be lifted as I did not ask for my line to be terminated. This still has not happened. I spoke with a \Manager"in the callCentre this afternoon. 2 hours ago who promised to return my call. Still no joy. 14 days without a proper service and I am expected to pay for this. Telkom's service is pathetic. Nobody takes ownership and the customer's experience does not matter. Leaves much to be desired. """