ADSL NOT WORKING

My ADSL has not been working since 22/10 i call to report the fault 23/10 went the whole weekend with no internet. Then Monday i get a call from a Tech asking whats the issue cause his going to my house, Now this is where it gets interesting. The guy never went to my house and nobody can tell me why. then i called again to inquire only to get a agent that was still wrapping up the previous call telling me his opening my profile. Then it back fired on him cause i already gave him my number but never cared to take it and tried his best to get me off the line but i wouldn't asked to speak to speak to his supervisor which took like 30mins asked to speak to his manager who was apparently not available cause he was speaking to HR. Got angry any hang up. Today 28/10/15 called again spoke to, Thabiso how was no help which is normal by now, asked to speak to his supervisor he told me to call again to speak to the supervisor plain refused but then i asked to speak to a manager which i was told he starts at 11:00 Lord help and i inssisted to hold on for the supervisor after another 15mins finally spoke to Candice who told me i will get help on the 02/11/15 Now i want to cancel the service