ADSL not working

Hi. I have been struggling with Telkom to fix my adsl line at home since 17 August 2015. Every time I call and speak to someone, they just tell me that the fault will be escalated, but up to now, nothing! <br> <br> My fault reference is 1046CRK170815. No one can tell me what the problem is, they just keep on telling me that the problem will be escalated. I can make phone calls on the line but the adsl is not working. I even went and bought a new router, thinking that it could be the router, but it is still down. I have been phoning Telkom every 2nd day for the past 2 weeks and absolutely nothing is happening.<br> <br> Please help?!?!?<br> <br> Carlo Goertz