ADSL not syncing correctly

Who else other than Telkom. I app**** for a 10mb line. They told me I can get a 10mb line. I had a 10mb line for a day. And suddenly I'm on a 4mb line. I already phoned in 4 times. every time they say that im connected on the wrong port on the exchange. call gets logged. two days later they close it sending me an sms saying it has been resolved but the same issue is still at hand. <br> <br> I have even heard that the call centre agent told me that I closed the call.... that I phone in and said its resolved please close it. Telkom is absolutely pathetic. Maybe they should fire everyone and hire staff that can do the work. PLEASE SORT OUT MY LINE AND CONNECT ME TO THE CORRECT PORT IN THE EXCHANGE AS I'M PAYING YOU FOR A 10MB LINE> I EXPECT A FULL REFUND ON THE MONTH THAT I HAVE TO PAY FOR A 10MB BUT ONLY SYNCING AT 4MB> AND DONT TELL ME I CANT GET A 10MB BECAUSE OF DISTANCE AND ****> MY NEXT DOOR NEIGHBOOR HAS A 10MB LINE>