ADSL not installed after FIVE weeks.

Dear Telkom Team<br> <br> We ordered & installed a VOICE line on 6 April (***) & asked it should be upgraded to ADSL. (Tygervalley walk in Telkom centre)<br> <br> It ONLY got upgraded to a ADSL line on 16 April (***). (10 days later..)<br> <br> We were supposed to have a technician onsite Monday, 11 May 2015, to install the ADSL. Regrettably no one arrived...and we are yet to receive any word from Telkom.<br> <br> We have now been patiently waiting 5 weeks...surely this cannot be the standard level of service?<br> Please let me know what is the status of this as my log in profile only says \Executing"..<br> <br> Looking forward to your favorable response.<br> """