ADSL not fixed after 6 days

My Telkom ADSL went dead on Saturday 16 Jan and I filed a report with Telkom immediately (***). I've made several follow-up calls and even spoke to managers to get an update on the progress, only to be told on the 18th that the report / request was incorrectly filed by the Telkom helpdesk and that I will now have to wait another 48-72 hours for a technician to call me. I asked Telkom to sent me an email confirming they correctly filled the report / request this time. Telkom team-leader Siyabonga Mkwa**** sent me an email, but refused to reply to a follow-up email I sent. That was on Tuesday - Today's Friday and I still have not even heard from Telkom and needless to say my ADSL is still not working. I even sent an email to [Email Removed] (Also on Tuesday), but no reply ... What more do we have to do to get service out of Telkom?? Service I pay for. What make matters worse is the fact that I've only been a Telkom client for about 7weeks and this is the 4th complaint / request / fault report I've had to file!! NO I WON'T RECOMMEND TELKOM TO ANYONE!