ADSL not connected for nearly two weeks

Since November 2 our ADSL would not connect to the internet. We have had two technicians come to the house and both were waiting on some department to connect us to a different port. Phoning them does not help. My service provider also has escalated the problem. On November 11 Telkom actually closed the issue. My service provider (web Africa) actually had to re-lodge the complaint. I have had two sms's doing a survey as to their service delivery and on both occasions I gave them a rating of a big fat zero.<br> Today we received an sms saying that the matter is solved!!!!????. My only comment here is ***!!<br> <br> Tel. no involved is ***