ADSL not cancelled due to Telkom internal issues

I would prefer to give them a minus 5 stars due to the utter lack of client service or internal communication across departments.

I cancelled my ADSL line in July 2020 and attempted on a few occasions in July 2020 to do so on the portal as well - the portal was not working and as a result I then called the helpline on numerous occasions and visited in-store to cancel the ADSL line.

I was assured in-store and via the call centre that my cancellation has been received and that these employees would escalate my cancellation request.

I even received calls from Telkom about my ADSL cancellation where I again advised the call centre staff that I have cancelled my ADSL as I have moved from my previous address into a new area and taken up a fibre contract instead.

Despite my numerous emails, calls and in-store visits, Telkom is still billing me every month for an ADSL line that they can see has not been used since July 2020

In March 2021 I received another call from Telkom saying that they will be cancelling my service for “non-payment” from a very rude call centre agent who would not allow me any time to speak and kept speaking over me. I then followed up with an email to this employee and advised her of the entire situation and advised that I am willing to pay a month’s subscription fee considering the 30-day notice period (even though I cancelled well in advance so this notice period should not apply).

I have yet to receive a response. 2 weeks later I followed up with her via email again and she has again not responded.

In the meantime, my cellular contracts are blocked, and I am unable to upgrade those.

At this point I am considering cancelling all my services with Telkom as they completely ignore any valid enquiries and the staff continuously reassure or make promises to customers with no follow through whatsoever, resulting in the customers being penalised and having to pay for services they cancelled and have not used.