ADSL not activated 2 weeks after line installation

ADSL line installed 2 weeks ago (25 August) and still not active. Been talking to Telkom callcentre for at least 1 hour every day for the last 10 days and no one is able to help. I've spoken to Billing, Assurance, Retention and everyone in between and no one has any answers. Despite getting cut-off so many times and having to phone in again again and again. One lady, Thabiseng Moloi gave me her email and promised to sort it out by the next day, its been a week and still no word back. I even emailed her [Email Removed] and got no response. She even gave me a case number FAMC737252, but all her colleagues who I subsequently spoke to cannot do anything with the case number! what's the point!<br> <br> I don't know who to phone, how to escalate the matter and what to do. I spent hundreds of rands on the telephone and we don't still don't have internet at the home. Very unhappy and demand a solution from Telkom.<br> <br> AD<br>