ADSL no working and line very noisy

Firstly, I am stunned by the appalling service that was provided by TELKOM . I held on for more than 1hr or so to report my fault with the call centre, eventually call drops. Thereafter, I logged the fault online on the 18th May (their recording - turnaround time 8 days). 29 May I managed to get hold of the call centre to follow-up as there was not contact from TELKOM after 8 days of reporting the fault. They advised me it could be due to the weather. Outrageous with all their excuses. I placed on record that from January my ADSL stops intimately as this was most infuriating . I found the speed also extremely slow when used, if lucky . I advised them to check what was the speed of the line , was advised it was 1mbps instead of 2mbps. They cannot give me an answer why this was so. It was corrected . All these months I was paying for 2mbps line but getting speed below 1mbps. This was not acceptable. On 06th June I phoned Telkom again advised, they will send a technician. Surprised Telkom technician arrived but did not resolve my problem as he was not too sure what was the problem after all his tests were done. He advised that problem will be attended on Monday (08th ) Waiting