1 reviews | Active since Mar 2009

23 Mar 2015, 14:14

ADSL, no ADSL, ADSL, no ADSL

2014, 24 February, 6 June, 12 November, 27 November. Then 2015 (so far), 26 February, 2 March, 22 March. These are the dates that our ADSL line has gone down. Each time Telkom gives themselves two days to fix it. But those two days usually include deadlines that I have to meet. This weekend I spent R100 buying data to replace the ADSL connectivity. Telkom sends an SMS to say it is fixed, but it isn't. They're not willing to discuss that there may be a longer term problem, although I have raised it by phone. No one seems to be on duty to FIX the problems over weekends, so we just have to wait, and make a plan at our own expense. I am quite appalled.

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Replies (1)
Telkom
Telkom's reply23 Mar 2015, 15:46
Official
Hello fritter,

We thank you for your concern raised and we assure you that an investigation into the incident is currently underway.

Apologies for any inconvenience caused.
Please find ***

Regards,
Zandiswa Gunu
Telkom Social Media