RS
Rushay S
1 reviews | Active since Feb 2018
01 Feb 2018, 11:10
ADSL MODEM
I HAD AN ADSL LINE INSTALLED IN OCTOBER OF 2017, BY END NOVEMBER MY MODEM STOPS WORKING. I THEN WAITED 7 DAYS FOR A TECHNICIAN TO COME AND SEE WHATS GOING ON. THEY TELL ME MY MODEM IS FAULTY AND THAT I SHOULD TAKE IT IN TO A STORE AND THEY WILL TEST IT FOR ME. I FOLLOW INSTRUCTIONS AND HAND MY MODEM IN. THE AGENT TELLS ME THAT WE DO NOT REPLACE MODEMS IF IT WAS STRUCK BY LIGHTING OR IF THERE WAS A SURGE. 2 WEEKS LATER I GET AN SMS TELLING ME THAT MY MODEM CANNOT BE REPAIRED.
1. WE NOT DO ASK FOR LIGHTING OR A POWER SURGE. 2. AFTER HANDING MY MODEM IN AND SOME FEEDBACK RECEIVED, TELKOM KEEPS MY MODEM AND DOES NOT SEND IT BACK. 3. THEY STILL CHARGING ME FOR INTERNET SERVICES (HOW THE f### MUST I USE THE INTERNET WITHOUT MY f###### MODEM)????? 4. THEY EXPECT ME TO PURCHASE A NEW ONE NOW FROM THEM.
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Telkom's replyOfficial
22 Feb 2018, 09:25Good Day Rushay
Thank you for making contact with us
As per ourr T&Cs you are liable for the modem and any equipment connected from the wall jack. In this unfortunate case your modem has been effected, You will need to purchase a new modem not necessarily from Telkom but in order to have working and connected ADSL service you will have to replace the device.
We would advise you also return to the store and request they return the faulty modem should you want it back.
Kind Regards
Telkom Social Media Team
Best regards,
Telkom's reply22 Feb 2018, 09:25
Official
Good Day Rushay
Thank you for making contact with us
As per ourr T&Cs you are liable for the modem and any equipment connected from the wall jack. In this unfortunate case your modem has been effected, You will need to purchase a new modem not necessarily from Telkom but in order to have working and connected ADSL service you will have to replace the device.
We would advise you also return to the store and request they return the faulty modem should you want it back.
Kind Regards
Telkom Social Media Team
Best regards,