ADSL MIGRATION TO THE WHOLE SALE LIST

<p>On the 30 May 2016, I sent all the necessary forms to ********** ) - requesting the release of my ADSL to the Wholesale list, as I would like MWEB to take over the ADSL. I was informed via email that it would take 21 working days. </p> <p><br />I sent all necessary forms & have since not received any response nor has any actions been made to put through my request.</p> <p> </p> <p>Telkom have instead kept my line and further more, Telkom is charging me for a service I no longer require with them. As a result I am paying two service providers and wasting allot of money. Every time I have spoken to a Telkom consultant, they have acknowledged that my forms have been received but can never give me any reason as to why they have not been processed.</p> <p> </p> <p>I was told via email that it would take 21 working days to put through my request regarding the release and migration of my ADSL.</p> <p>I submitted all the necessary documents needed for the release and migration of my ADSL on the 30 of May 2016, it is now the 15 of September</p> <p> </p> <p>I have spoken to countless concultants, online agents, I have sent countless emails to varies different email addressess. When speaking to a Telkom consultant telephonically - I have not been advised or assisted any further, other than to only - resubmit all the documents needed which I have attached sent & done in COUNTLESS emails. I have not had any response, NOT ONE response to any of my emails that I have sent to Telkom.</p> <p> </p> <p>I only request that the migration be done with immediate effect and to not wait another day.</p> <p> </p> <p>Note: This has been the WORST, most UNPROFESSIONAL, UNORGANIZED service that I have ever experinced...</p> <p> </p> <p>Regards</p> <p>Justin</p> <p> </p> <p>email: **********