ADSL migration...
<p>Hi. I have signed up for a bundled internet package with a new ISP.<br />For them to be able to manage my line, I need telkom to migrate my ADSL over to the Openserve Wholesale pool.</p> <p>I mailed ********** with the request on the 7th of June with a copy of my ID.</p> <p>I called 10210 while back for a status update and was told it can take up to 15 working days. It's close to a month now and absolutely nothing has happened. How long can this possibly take?</p> <p>Telkom on Facebook hasn't been of much help?</p> <p>My account number - ********** 06216<br /><br />PS I paid my account in full at PnP yesterday.</p>
Hi andre-wessels
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected number and ID number for the registered owner when possible. We will task our team to attend and advise . Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi andre-wessels
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected number and ID number for the registered owner when possible. We will task our team to attend and advise . Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi Keagan,
Thanks so much. My line details is as follows:
Account no ***
Service ref ***
The ADSL line is in my name. My ID number ***
Hi Keagan,
Thanks so much. My line details is as follows:
Account no ***
Service ref ***
The ADSL line is in my name. My ID number ***
Hi again,
Do you have any feedback for me?
Hi again,
Do you have any feedback for me?
I called 10210 this morning and Mandy informed me that I have to fill in a cancellation form and mail the request for the migration to the holding pool to ***, which I've now done.
I was informed that I now have to wait 21 business days for the requesty to be completed. I'm sorry, but that's not acceptable!
How difficult can this actually be? I am not going to wait 21 days now just because your social media team on Facebook gave me the incorrect information a month ago.
Please get this right and if customer service means anything to you, I expect my request to be expedited.
I called 10210 this morning and Mandy informed me that I have to fill in a cancellation form and mail the request for the migration to the holding pool to ***, which I've now done.
I was informed that I now have to wait 21 business days for the requesty to be completed. I'm sorry, but that's not acceptable!
How difficult can this actually be? I am not going to wait 21 days now just because your social media team on Facebook gave me the incorrect information a month ago.
Please get this right and if customer service means anything to you, I expect my request to be expedited.
I'm actually quite shocked by your zero responses. Does customer service not mean anything?
I'm actually quite shocked by your zero responses. Does customer service not mean anything?
Can I please have some feedback re the above?!
Can I please have some feedback re the above?!