MR
Mohamed R

1 reviews | Active since Dec 2017

04 Dec 2017, 02:30

ADSL lines down monthly

My Telkom ADSL line was dead for a week in August, a week in September, a week in October, and now a week in November.

A week in every month we don't have service at all, so frustrated we need to buy mobile data for all 5 devices in our house for that week, we end up spending a fortune on mobile data and pay Telkom for ADSL line and data for the full month.

NEED TO CANCEL MY TELKOM LINE ASAP.

0
Replies (2)
Telkom
Telkom's reply13 Dec 2017, 08:57
Official

Hi Shad654,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply22 Dec 2017, 14:03
Official

Good day,

the line is currently up and connected with *** , if you would still like to cancel please download the form here http://www.telkom.co.za/today/media/downloads/42546_Contract__Service_Cancellation_form_F_2_pYj480J.PDF and email to address listed on the form.

thank you

Yazied

Telkom Social Media

Best regards,