ADSL lines down and escalated with no results

Good day, I have been unable to work for two weeks now as a result of a faulty Telkom line. I reported this to them with reference number ********** 1 and escalated this with reference number ********** . I have been following up on this and they just tell me to be patient. I work from home for a big company and cannot wait indefinitely for this issue to be resolved as my employment is at risk and this is extremely stressful as I need to report back to my offices urgently on the progress made in fixing the line. I have an uncapped ADSL line 10Mg but I have not been able to perform my duties due to the line disconnecting every 5 seconds. I need to have this line resolved urgently as it seems no-one on Telkom side is willing to assist to resolve this issue.