1 reviews | Active since Feb 2015
ADSL Line working but no Internet ( 2 months)
The lighting struck my ADSL router out in December 2014 - I bought a new router and noticed that my ADSL line was not working. I notified telkom which said I must call in January as no technicians is available.<br> <br> So In January I contacted them - after 2 weeks the technician arrive - worked on the line in and out of the house for 3 days. After the 3rd day he left say he will be back. So I assumed that he still working on the line as the ASDL line was working but no internet<br> <br> After a week I realized that he will not return, checking on internet my fault report was closed and concidered as fixed . I still had any internet since the day the operator left !!!! Paying for two months a service which I did not get!!!<br> <br> Now I am even one month ahead in payments - still no internet, even lodge another fault report a week ago - still no response <br> <br>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team and feedback will follow.
Your reference number is SM87783.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team and feedback will follow.
Your reference number is SM87783.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
