ADSL Line upgrade PROBLEM

On the 4th op April i requested an adsl line upgrade from 4mb to 10mb on a month-to-month basis via the 10213 option. I was informed by the agent that my request has been logged and that "backoffice" will contact me within 48 hours on my contact numbers provided. On Wed 10 April i did a follow up call as I was still waiting for any upgrade or call from "backoffice". I was then informed by the agent that there is no record of my request on the system and that she would have to redo my request and will mark it as urgent. She said it could take up to 7 days, but i should wait for "backoffice" to contact me within 48 hours. She informed me that there is "coverage" in my area and that the upgrade is done "online".

On Fri 12 April I did a follow up call. I was then informed by another agent that my rquest shows on the system, but nothing has been done yet. He then informed me that there is no vacant "slot" in my area and that the previous operators should have told me that. He said I would have to wait for an open slot and suggested a LTE deal to me, which I declined.

I have been a loyal client of Telkom, but this is unacceptable and poor service from Telkom.