ADSL line unusable FOR A MONTH!

I logged a call with my ISP on 10 October to get a intermittent ADSL line issue resolved. Despite MANY escalations (and relogging of tickets) via my ISP the issue has not only prevailed, but deteriorated to the point where the line is now never syncing. Despite frequent followups via my ISP, it appears as if telkom technicians are completely unavailable or unwilling to attend to this - for an ENTIRE month and counting! This is the worst customer service I have EVER experienced for a paid for service, bar none. I have been a Telkom customer for many years, and now find myself in the position of many others - desperately wanting ANYTHING ELSE than their 10Mb ADSL!