ADSL Line unstable for 6 months not resolved

A call was logged on 14 November 2015 - The line is still faulty, have not had a service technician out. There was a reply from the Telkom Hello Peter Team to my last complaint that this will be reolved ASAP and it is not. I called the accounts team again this morning to resolve a dispute as I am paying for a service that I am not receiving. I will NOT be paying this months bill until the line is fixed and I can get the service I am paying for. <br> <br> This is why Telkom is losing business every day, poor service delivery, rotten customer service, no management to complain to all hidden behind a call center. The only way to get hold of Telkom, but no one actually cares, then they tell me to calm down when I escalate 3 times. Call reference from HP team - SM162505. Why bother escalating when nothing is going to happen.<br> <br> #enough #fedup with bad service.