ADSL Line unoperational since forever

<p>Good day,</p> <p> </p> <p>I am sending this request out of frustration after using all of your other avenues to no avail. We have been paying for a 4mb line ADSL for over 6 months at my address 9 Risana Ave JHB South. Of the full duration I would say the ADSL line was operational for about 2 weeks out of this entire time. It is absolutely unacceptable that our requests to get the line operational keeps falling on deaf ears. The last update was that it has been sent to the cable specialists as it may be a cable fault. Here is what I would like Telkom to do: Supply me with a credit for all the non-utilisation of this link as well as pass goodwill credit for charging me for a 4mb line knowing full well my address only supports 2mb. I do not wish to struggle with this same issue for any longer so please get it together! Please ensure my line is operational ASAP and put us forward to receive your fibre offering as this could prove more fruitful.</p> <p> </p> <p>MY DETAILS:</p> <p> </p> <p>NAME: ELSABE BEZUIDENHOUT</p> <p>ID NO: ********** 085086</p> <p>FAULT REF NO. 771CRK260717</p> <p>ADSL NO. (011) ********** </p> <p>ADDRESS: 9 RISANA AVE. , RISANA, JHB SOUTH</p> <p>CONTACT NO: ********** 920/ ********** 622/ ********** 695</p>