1 reviews | Active since Jul 2015
ADSL LINE (through ISP) - Slow & Line Drop
I am currently once again having an issue with my ADSL line. My ISP has logged a call with Telkom and I am yet to receive any information or phone call from Telkom regarding my line that is not working correctly.<br> <br> The problem has now escalated, where I am able to successfully log on to my ADSL but now my line constantly drops and the download speeds are no where near what I am supposed to be getting with the package I have with my ISP. Therefore, making the Internet virtually worthless as I am not able to use it.<br> <br> This seems to be a constant issue and an ongoing case every month nowadays where I have am having issues with the ADSL line.<br> <br> I have had the router tested on countless occasions and it is working fine.<br> <br> Regardless of the fact that my ADSL line is not with Telkom, I still have a phone line with them and should be treated as a loyal customer. I would appreciate it if a technician can contact me and come to my place of residence this week still as I return to work next week and there will be no one at home during the week.
Thank you for your post again,
Please be assured that we are still working on restoring your service and we are working on improving your line speed as you experiencing intermittent connection and feedback will be provided.
Your reference number: SM175106
We sincerely apologise for any inconvenience caused.
Regards
Lindani
Telkom Social Media Team
Thank you for your post again,
Please be assured that we are still working on restoring your service and we are working on improving your line speed as you experiencing intermittent connection and feedback will be provided.
Your reference number: SM175106
We sincerely apologise for any inconvenience caused.
Regards
Lindani
Telkom Social Media Team
