ADSL LINE (through ISP) - No Internet Connection

I have set-up a new ADSL with an ISPr and requested them to handle my ADSL line on my behalf. I am very happy with their service as they ADSL was set up within a week. I am however irritated and dissappointed with Telkom.<br> <br> Our phone line was requested to be converted to an ADSL line though the internet Service Provider. I received a message from Service Provider on 20/07/2015 that the ADSL has been set up. I proceeded to check the internet connection and set up the router and once everything was plugged in. The DSL and Internet lights on the Netgear N300 does not even come on (I had the router assessed at Incredible Connection and it connects fine to the Service Provider - this was done on 21/07/2015)<br> <br> Clearly there is a fault in the line, as confirmed with a consultant who tested the line and said there was a lot of noise on it. Telkom should have checked that the line was working correctly when it was requested that the line be switched to ADSL. A fault has been logged through my ISP, but now I have to wait for Telkom to check the line when I should have already had the ADSL line since 20/07/2015. <br> <br> It would be greatly appreciated if this could be resolved. ***