ADSL Line Syncing And Speed Problems

I have logged a fault more than a week ago and Telkom hasn't yet contacted me.<br> <br> I have an ADSL line sync problem, line speed problem, line latency problem.<br> I have a 4MBPS line, and since last week, problems started happening and for the past 3 days, my line is syncing at a speed of 4500kpbs and not 5800kpbs anymore.This, obviously, brings everything down....my streaming, my downloading, my vpn connections to clients.<br> I have supp**** my fault reference number.