ADSL line sync problems

Item: Telkom
Rating: 1
Author: Wicus C

In August 2015 I had my ADSL line installed. It's running @ 1mbps sync. The line keeps losing sync. Had so many technicians here, I stopped counting. The voice line is working 100%. Everytime the 'bad copper' line gets blamed. Only during the week the line sync drops. It is so bad, that most of the day I can't use the internet. Weekends are fine. No dropouts. I can't see how the copper gets 'bad' only on week days. This resync carries on for 10-40 minutes non stop. Is this the result of that ASSIA system at the exchange? Please change me to Fast Path mode. And stop sending technicians to my house. Clearly the problem is not here, but at the exchange. 8 months of bad sync (which I still got billed for). Please fix this!

Helpful (0)

Replies (2)

Telkom's replyOfficial

04 May 2016, 11:54

Hi wconradie

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We really do apologize for any inconvenience we have cause to you.

Your reference number is: SM229872

Regards
Luleka
Telkom Social Media Team

Best regards,

Telkom's reply04 May 2016, 11:54

Official

Hi wconradie

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We really do apologize for any inconvenience we have cause to you.

Your reference number is: SM229872

Regards
Luleka
Telkom Social Media Team

Best regards,

Wicus C's updateReviewer Update

16 May 2016, 18:34

Finally after more than 8 months my ADSL is working as it should. I'm glad that we could sort this ongoing problem. It's sad that I needed to complain on Hellopeter to get my line usable after all these months of reporting, phone calls, etc. I have never seen so many different Telkom guys at my house in one week! I hope this is the last time I have to report any type of ADSL/line fault Thanks

Wicus C's update16 May 2016, 18:34

Reviewer Update