ADSL LINE SUSPENSION

<br> <br> My Telkom ADSL account has been suspended. When I try to use the internet I get a message stating that my account will be managed by Telkom to enhance the usage for others due to my bandwidth usage.<br> <br> If I log onto the Telkom website and try and use the data usage tracking tool , it just goes back to the page informing me of the suspension.<br> <br> I have received no correspondence from Telkom as to what my infringements were. I can understand fair usa age policy and bandwidth allocation, but surely I could have been notified and warned that my usage is too high? I have contacted the service centre and were informed that my service will be restored if I contact the billing department and buy additional data. No one can tell me what fair usage seem to be.<br> <br> Furthermore my line could have been temporarily throttled rather than cutting of my usage entirely. Uncapped ADSL should by no means be cut off entirely.<br> <br> If I cannot view my usage on my side and Telkom has done nothing to contact me, how can you just cut off my internet without warning and expect me to buy additional data on an supposedly \uncapped"contract.<br> <br> My reference number is 250CEK210415.<br> <br> J.A. DU PREEZ"""