ADSL line suspended due to EFT not reflecting on account

<p>My ADSL line has been suspended and I did an EFT the morning of the 26th of Feb and I've contacted the billing department numerous times!! This is ridiculous that a big company like Telkom's systems aren't receipting on a daily basis!!! I want to be refunded for this period that I was not able to use the service that I am paying for and the only reason I was behind is due to the negligence of your consultants that put my account on a cash basis which I was never asked about and all my previous contract were on debit order!! Number in question ********** and please don't tell me to log cases and phone the call center because I am over holding for over 20 minutes at a time for a person to answer that can't help me properly!!!!</p>